Bank of America
United States • Investment & Retail • Est. 1874
Featured
US Leader
Total Assets
$3.50T
Founded
1874
Region
North America
Bank Information
- Type
- Investment & Retail
- Region
- North America
Key Features
- Leading consumer banking network
- Erica virtual assistant, in service since 2018
- Sustainability-focused lending
What Bank of America says about its AI
Reported by the institution itself. We do not test these systems and do not rank them.
Bank of America reports that Erica, its virtual assistant launched in 2018, has passed 3.2 billion client interactions in total, with 20.6 million clients using it and close to 700 million interactions in the past year alone.
Bank of America newsroom · published 10 Mar 2026
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