Bank of America
United States • Investment & Retail • Est. 1874
Featured
FSB G-SIB 2025
Total Assets
$3.50T
Founded
1874
Region
North America
Bank Information
- Type
- Investment & Retail
- Region
- North America
Key Features
- Second-largest US commercial bank by assets (Federal Reserve, Mar 2026)
- G-SIB, bucket 3 (FSB list, Nov 2025)
- Erica virtual assistant, in service since 2018
What Bank of America says about its AI
Reported by the institution itself. We do not test these systems and do not rank them.
Bank of America reports that Erica, its virtual assistant launched in 2018, has passed 3.2 billion client interactions in total, with 20.6 million clients using it and close to 700 million interactions in the past year alone.
Bank of America newsroom · published 10 Mar 2026
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